Training information & FAQs

Payments and pricing

  • Unless advertised differently, all our public programs offer:

    • Discounted early-bird rate, usually available until six weeks before the program starts.

    • Direct registration through Humanitix to pay via credit card and reserve your place immediately.

    • Registration via email to request an invoice to pay via Direct Deposit.

    • An invoice free of GST (10%), if you’re based outside of Australia.

    • The ability to pay in instalments. Please contact the team to request a payment plan. You will need to pay the first invoice at least one week before the program starts, to confirm your place.

  • Contact the team to request:

    • An invoice free of GST (10%), if you’re based outside of Australia.

    • Information on discounts available for participants from lower-income countries.

  • We offer two scholarship places for First Nations practitioners for each of our courses, and a discount for participants with an income under $70,000 AUD per year. See our scholarships page for more information and to apply.

  • When you register for a training course, that Fee is generally not refundable unless the Event or Program is cancelled or rescheduled. This is because when you buy a ticket, we prepare materials, hire team members, book a venue or set up an online platform, and otherwise make plans on the basis of each Event and program attendee. We have limited places available in each Event or Program and may not be able to recover costs if you cancel.

    See our Site and Service Terms for more details.


Accessibility

    • You’ll need access to the internet and a computer with sound and a microphone.

    • You need to be able to read and communicate in English.

    • We meet via Zoom, with closed captioning enabled, and also use the chat function.

    • Our courses always include a mix of presentations, activities and discussions — to keep things lively and meet different learning needs and preferences.

    • We provide verbal and written instructions for activities.

    • We use a collaborative whiteboard and breakout rooms for interactions. Participants can opt out of breakout conversations and choose how much they engage with others.

    • We take at least one 5 minute break once every hour online, and at least one 15 minute break during sessions of three hours or more.

    • A tech and access support person (co-host) will be present throughout the training to attend to any emergent participant needs regarding Zoom, collaborative platforms, and access.

    • We provide information ahead of the sessions to help you prepare.

    • We may record sessions, and include a transcript with any recorded sessions. These are not a good substitute for live attendance but are available during the program for participants to catch up if they miss (part of) a session. During group discussions, the recording can be switched off at any time at a participant’s request.

    • When you register, please let us know about any access or learning needs.

    • We use venues that are wheelchair accessible.

    • Our courses always include a mix of presentations, activities and discussions - to keep things lively and meet different learning needs and preferences.

    • We take a 10-minute break at least once every two hours, and a longer break for lunch.

    • We provide information ahead of the sessions to help you prepare.

    • We provide verbal and written instructions for activities (on slides and handouts or workbooks).

    • You need to be able to read and communicate in English.

    • We’re happy for you to bring a translator or support person (as long as you let us know in advance). We cannot provide interpreter services.

    • We provide vegetarian catering. We can accommodate other common dietary needs (gluten-free, Halal, vegan, etc.) If you have more complicated requirements or strong allergies, you’re welcome to bring your own food.

    • When you register, please let us know about any access, learning needs and/or dietary requirements.

Timelines and suitability

  • Tickets go on sale for each program a few months in advance.

    We alert people via email when they have registered their interest on the form at the bottom of one of our training web pages.

    Registrations always close a few days before the program begins, to ensure you get all the information and access links you need to fully participate before the first session.

    We highly recommend registering early to avoid missing out. To provide a great learning experience, participant numbers are capped on all of our programs.

  • Whether you’re newly curious about social innovation, or an experienced practitioner of systemic design, we provide training that spans the continuum of Co-Design Maturity.

    Identify your level of competency and opportunities for development with the Co-Design Maturity Quiz!

Other questions or requests?

Contact us to explore options that meet your needs.

Contact us