When we collect personal info, we do so in line with this Privacy Policy. You don’t have to give us your personal info, but if you don’t, we might not be able to provide you our various services or you might not be able to access certain Site features.

Examples: We can’t contact you if we don’t have your contact details. We can’t deliver products to you if we don’t know what address you want the product delivered to.

Depending on how we interact with you, we might collect some or all the following information:

• Contact: Name, email address, date of birth, address, phone number, information to verify your ID ;

• Social: Pronouns, social media platform details, associated accounts like Google and info you give us through them; images of you; your preferences and opinions;

• Device: Device type, IP address, browser type, operating system, location, device, and network information

• Actions: How you interact with our Site, browser session and geo-location data, search queries and browsing behaviour and search history, details of enquiries you make about our products or services

• Financial: Purchase history, payment method (through our third-party payment processor), products purchased

• Content: Contents of communications, stored documents and media, sensitive information (see below)

• Location: Billing address, suburb and state of residence, electronic signature geo-tag location, publicly available check in location data on social media

Collecting information from third parties

If we get personal information about you from a third party, we manage and protect that information as set out in this policy.

• If you are a third party giving personal info to us about somebody else, you warrant to us you have that person’s consent to give us their personal info.

How do we manage your sensitive information?

Sensitive information receives a higher level of protection under the Australian Privacy Principles.

Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

We do not intentionally collect sensitive information.

Depending on how we interact with you, we might use some of your information for the following purposes:

• To communicate with you, to market products and services to you, to tell you important service updates,

• To verify identity or address and delivery information,

• To provide Site functionality,

• To take payment and to give refunds,

• For internal record keeping, invoicing, and billing,

• For analytics, market research and business development, including to operate and improve our Site

• For marketing, to send you promotional info about us and our products and services and information about third parties we think you might be interested in,

• To share your profile (information you have chosen to share) with other members via our newsletter or the public via our member directory,

• To comply with our legal obligations or to resolve disputes,

• To consider your application to join our team or community or capability building program.

You can opt out of marketing communications at any time by clicking on the link in our communications to unsubscribe.